UCARI RETURN POLICY
Thank you for choosing Ucari. We want you to be completely satisfied with your purchase and your happiness is our highest priority. If you are not entirely satisfied with your purchase, we are here to help!
Returns and Cancellations
If you purchase a test or test box and change your mind after purchase, we will offer you a full refund provided that you notify us of your decision to cancel within 7 days from the date your order was placed. All returned items must be unopened and unused. We cannot offer a return or refund once the product has been opened unless the product is damaged or defective. Teas and sports drinks are not eligible for return or refund unless the wrong item was received. Our return policy does not apply to discounted or sale items.
Damaged, Defective, or Incorrect Items
If you receive a damaged or defective item, or if you receive the wrong item, you must contact Customer Service within 7 days from the date of receipt and return the incorrect, defective, or damaged item. Please use the original packaging to return the item to us, including the entire contents. Once the item is received, we will process the return and either issue a refund or send a replacement, based upon your request. If the product you received was incorrect, defective, or damaged, we will pay all shipping costs, which will be refunded to the original payment method used to place the order.
In order to process your return, please email customer service at firstname.lastname@example.org with the following information:
· Name on the order
· Email address used to order
· Date of purchase
· Transaction ID or Order Number
· Reason for the return
· Whether you want a refund or replacement, if applicable.
Mail the returned product to the following address:
8405 Benjamin Road, Ste. J
Tampa, FL 33634
You may use a shipper of your choice to return your item, but we recommend using a traceable and insured form or delivery. We will only pay for shipping if the product was damaged or defective, or if you received the wrong item. Otherwise, you are responsible for shipping costs.
We are not responsible for any items lost or damaged during return shipping. If we do not receive the returned items or receive them damaged, your return request may be refused. Any returned items that do not meet our return requirements may be rejected and shipped back to you at your expense.
If the returned item meets the requirements of this Policy, and you are not requesting a replacement, we will issue a refund to the original method of payment within 10 business days of receipt of the product. Refunds will only be issued to the billing name and address on the original order. Returns for a refund are subject to a restocking fee of $12.00 per test unless the reason for the refund is that the product you received was incorrect, defective, or damaged.
Once you have mailed your sample for testing and it has been received for processing, you are ineligible for a refund.
If you have any questions or concerns, please contact Customer Service at 888-966-4474.